A couple of weeks ago my laptop started acting goofy. It was running unusually warm and loud, so I contacted Apple Support. Online, I filled out the few questions and checked the box that I wanted someone to call me as soon as possible.
Monday, June 22, 2009
My Apple Experience
My phone rang less than 30 seconds later with a real person to answer my questions. I was on the phone a few minutes, trying different things that the Genius could think of. He suggested that I take it to the Genius bar to have everything looked at. He offered to make the appointment for me, but I passed because I didn't know my schedule right then.
Later that night I went online to make my appointment. I was able to choose the day and time that I wanted.
On my appointment day I walked in to the Genius Bar at my chosen time, only waited a couple of minutes, and a Genius checked out my laptop. He was happy, helpful, and answered questions that I had. He seemed excited to be doing his job.
I love it.
By the way, this is a reminder to update your iPhones. If you have Mobile Me, activate your Find my iPhone. It's pretty cool.
Stay cool today.